Repair Requests

Maintaining the Exterior

With a few specific exceptions, the Association has responsibility to maintain the grounds, and the outside of your unit, as more fully specified in the Covenants. 

A few outside items are your responsibility, as listed below. But note that you are still required to obtain ARC approval for changing things on the outside of the unit, including changing the appearance of the unit -- even the things that are your responsibility. You are responsible, for example, for the light fixtures, but replacement fixtures must be approved as to design. You can replace windows, but the ARC must still approve them.

If you need something done for which the HOA is responsible, you can use the link below to capture the information and transmit it electronically to our Property Manager. 

This link will enable you to open a very simple form, and you can fill out your work request. The request will be forwarded to the property manager, and you will get an acknowledgement email. 

You can also fill out a similar form using the Keystone Pacific Portal 

Things the Homeowner is responsible for

• All glass in windows and doors

• Doors, including sliding glass doors, garage door, front and rear doors, screen doors

• Pipes/tubes which emerge from the foundation, such as vent pipes, radon pipes, sump pump pipes, coolant lines. 

• Vent covers, such as those over kitchen fan exhaust, or bathroom fan exhausts

• Hose bibs, which are part of your home's water system

• The light fixtures on the front and back of the house

• Patio railings, gates, awnings, solar panels, skylights, patio steps, or anything else that was installed by the homeowner (or predecessor)

• Garage door and Front/Rear door bottom weatherstrip seal

• Air conditioning compressor, and its concrete pad

• Outdoor electrical outlets affixed to the walls

Exception: 

There are a very few original owners who have a specific item installed by the builder, such as a railing, step or ADA ramp, or a skylight which were part of the original sale of the house. For as long as those original owners (who know who they are) have the house, the HOA is obliged to maintain those additional elements.